Refund and Returns Policy
Effective Date: 2023-08-04
Thank you for choosing Kosmetik Hub – a FABiDCOM UG operations for your wholesale cosmetics needs. We strive to provide you with the highest quality products and excellent customer service. However, we understand that there may be occasions when you need to request a refund. Please review our Refund Policy outlined below for detailed information on our refund procedures.
Eligibility for Refund:
Refunds will only be considered for products that are damaged, defective, or significantly different from what was described in the order. To be eligible for a refund, you must notify us within 7 days of receiving your order and provide clear photographic evidence of the issue.
Refund Process:
To initiate a refund request, please contact our customer service team through the contact page within the specified timeframe. Provide your order number, a detailed description of the issue, and clear photographs as evidence.
Our customer service team will review your request and notify you within 15 business days regarding the status of your refund. If your refund is approved, we will provide you with instructions on how to return the products.
Return of Products:
Upon approval of your refund request, you will be responsible for returning the products to us. Products must be returned in their original packaging and condition, and you must include a copy of the original packing slip or invoice. Return shipping costs will be your responsibility, unless the return is due to an error on our part.
Refund Options:
Approved refunds will be processed within 7 business days of receiving the returned products. Refunds will be issued in the same form of payment used for the original purchase. Please allow for additional processing time depending on your payment provider.
Non-Refundable Items:
Customized or personalized products are non-refundable, unless they are damaged or defective upon arrival. We do not offer refunds for changes in personal preference or if the products were not suitable for your intended use.
Cancellations:
Orders that have already been processed and shipped cannot be cancelled for a refund. Please refer to our return process outlined above.
Contact Information:
For refund requests or inquiries, please contact our customer service team at through the contact page.
Please note that this Refund Policy is subject to change without notice. It is your responsibility to review the policy periodically to stay informed about our refund procedures. We are committed to addressing any concerns you may have and ensuring a seamless shopping experience with us.
FABiDCOM UG
Beedstraße 54
Düsseldorf 40468
Nordrhein-Westfalen
Germany